Returns & Refund Policy

Effective Date: 2 July 2025

At Hop Business Solutions, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

🔄 Returns Eligibility

You may return a product (including the Hop140c laptop) within 7 days of delivery if:

• The item is defective, damaged, or not as described

• The item is unopened, unused, and in its original packaging (for unwanted items)

📦 How to Initiate a Return

1. Email us at info@hopsolutions.co.za with your order number and reason for return.

2. We will respond within 1 business day to confirm eligibility and provide return instructions.

3. Items must be returned to the address provided, along with a copy of your receipt or proof of purchase.

💸 Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection.

• If approved, your refund will be processed within 5–7 business days to your original payment method.

• Shipping costs are non-refundable unless the return is due to our error.

🔁 Exchanges

We only replace items if they are defective or damaged upon delivery. If you need an exchange, contact us at info@hopsolutions.co.za within 7 days of receipt.

🚫 Non-Returnable Items

• Downloadable software or services

• Opened/used accessories without a defect

• Products returned after 7 days without valid reason

❗ Important Notes

• Customers are responsible for return shipping costs, unless the item is defective or incorrect.

• Please use a trackable courier service. We are not responsible for returns lost in transit.

📞 Contact

If you have questions about your return:
📧 Email: info@hopsolutions.co.za
📞 Phone: 073 212 1934